I spoke with a client recently who said he was at the point where he wanted to load the office copier in the back of a truck and dump it off a cliff. It was pretty easy to tell the issues with that copier were at the “fire” stage. However, I spoke with a lady this week who was feeling frustrated about her copier’s performance, but wasn’t sure if it was a big enough deal to bother anyone about. If you’re like her, here are a couple of quick questions you can ask to tell whether or not the issues with your copier warrant a closer look by service personnel:

1. Has the copier had more than 2 service calls in the last month or more than 3 service calls in the last 2 months?
2. Has the copier had repeated calls for the same problem?

If you answered either of these questions “yes”, ask your service company to address the issues before someone volunteers their truck.

This entry was posted on Monday, March 31st, 2008 at 8:00 am and is filed under Fleet Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.