Are you longing for really good customer service from your digital imaging supplier? Is excellent customer service even a reasonable expectation? I attended a lecture last week in central California. The topic was ‘Extreme Customer Service’. The speaker, a very successful entrepreneur, told the professionals in attendance that extreme customer service is revolutionizing the way we do business. He predicted that consumer-demand for excellence in service will drive suppliers to excel in this area or be left behind. What is ‘Extreme Customer Service’? In a nutshell, it’s about customer delight rather than customer satisfaction. (more…)

You probably already know that returning leased equipment at the end of the lease is the lessee’s responsibility. So, how much will this “responsibility” cost? You can plan on paying about $300 to $500 per device to a shipping company to transport the equipment back to the address(es) the lease company specifies. To keep these costs at a minimum, here are few things to try: (more…)

We hear this question often, and the answer is: Yes. If you asked your vendor to include certain terms and conditions while you were negotiating a new contract, put those terms in writing and ask the vendor to sign your contract before you sign theirs. Then, when you do sign your vendor’s contract, make sure none of the terms of their contract negate the terms in your contract. If you find any that do, ask the vendor to strike them out and initial the changes. (more…)