E-mail is one of our primary methods of communicating with copier and printer vendors. This communication medium works well for all parties because it allows us all to address issues on our schedule, provides a written record throughout a process, and allows multiple people to stay in the loop. We have learned, though, that within the world of e-mail, there are more effective and less effective ways of communicating. Our goal is always a quick and complete resolution. If you’re looking for the same thing, here are 10 tips for using e-mail effectively to resolve issues with your vendors: (more…)